First of all, we would kindly ask you to provide the following information again, just to make sure there are no typing errors causing the verification issue:
First name:
Last name:
Address:
City:
ZIP code:
Country:
Telephone Number:
In addition to the above please also send us a document that proves the address. This could be:
1. A scan of your passport, driving license or national identity card.
2. A scan of your telephone, electricity, or any other utility bill as long as it contains your name and the address mentioned above.