Thank you for your time at CloudCone, I went ahead and refunded $5.00 of your remaining credit. Unfortunately, we are unable to process your full refund as the payment is too old and the merchant will not allow us to process it. I apologize for any inconvenience this may cause.
However, the remaining funds of $23.69 are safe in your account and will not expire. You may use it for purchases on our site
Please allow 3-5 business days for the refund to appear on your original payment source & feel free to let us know if there's anything else we can help you with