This is an automated response letting you know that we have received your ticket. We have placed this ticket in a support queue below and we are taking care of tickets in the order they are received.
Basic - 24x7x8 (included) 24/7 support / Response time in 8hrs / Hardware replacement in 24hrs
Essential - 24x7x4 ($19.00) 24/7 support / Response time in 4hrs / Hardware replacement in 4hrs / 30mins per month of Advanced Support
Plus - 24x7x2 ($49.00) 24/7 support / Response time in 2hrs / Hardware replacement in 2hrs / Advanced Server Replacement in 8 hours / 120mins per month of Advanced Support
Pro - 24x7x1/4 ($99.00) 24/7 support / Response time in 15 minutes / Hardware replacement in 1hr / Advanced Server Replacement in 4 hours / 240 minutes per month of Advanced Support
For all network issues:
Please make sure you have a traceroute/MTR report showing the source and destination IP address. This will give us a better understanding of the issue at the time it was reported. We will not be able to troubleshoot network issues if no traceroute/MTR report is attached with source and destination IP's.
Please let us know if you need to upgrade your support tier and we can have it adjusted for you.
We also have a wide range of self-managed tools you can use in our web portal.